Returns & Refund Policy

Definitions and legal references

This Website (or this Application)The property that enables the provision of the Service. The owner (or We or Us)HelloWorldMyNameIs – The natural person(s) or legal entity that provides this Website and/or the Service to Users.Product (or Service)Product (or Service) refers to the items provided by this Website as described on this Website.User (or You)The natural person or legal entity that uses this Website.

Thanks for purchasing our products at https://helloworldmynameis.com operated by HelloWorldMyNameIs .

Because each item is custom-made just for you, we’re unable to accept returns or exchanges on personalized products. However, if your order arrives damaged or there’s a mistake on our end, please contact us and we’ll make it right.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.

A product is eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • Was in a physically damaged condition at the time of delivery
  • Has one or more parts of the accessories missing
  • Does not match what was ordered

In order to be eligible for a refund,

  • you have to contact us and return the product within 14 calendar days of the delivery date.
  • the product must be in its original condition.
  • the product must be unused and undamaged in any way.
  • the product must have the receipt or proof of purchase

If you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

If meet the above conditions and you would like to request a refund or a replacement, please contact us by email: Support@helloworldmynameis.com

To help us resolve the issue quickly, please include:

  • your name and email address
  • A brief description of the problem
  • A clear photo of the item showing the damage or defect
  • Your order number
  • Your preference: replacement or refund

Once we receive this information, we’ll review your case and offer a replacement or refund based on your choice.

    Late or missing refunds:

    If you haven’t received a refund, first check your bank account again or contact the bank. If you’ve done all of this and you still have not received your refund yet, please contact us.

      Refund:

      After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. Note that it may take 14 business days for a refund to show up on your account or credit card statement.

      If you have any additional questions, feel free to contact us using the contact information below.

      HelloWorldMyNameIs
      PO BOX 210672
      BEDFORD, TX 76021
      United States of America
      Email: Support@helloworldmynameis.com

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